Erica Martinez-Rose discussed how great client interactions lead to loyalty and profit
Winter Springs, Fla., December 8, 2021 – Tech Rage IT’s CEO, Erica Martinez-Rose was invited to be an educational panelist on ChannelPro’s Managed Services and Cloud Solutions Online Summit.
The virtual, all-day event catered to IT business owners facing timely issues such as securing a hybrid workplace, the futured of managed services, the importance of the customer experience and more.
During the Customer Experience Mastery session, Martinez-Rose and panelist Juan Fernandez discussed how to turn every client interaction into an opportunity to exceed client expectations.
Some of discussion point included:
- Use feedback surveys and Net Promoter Scores to take client satisfaction temperatures.
- Get the onboarding experience right with new clients and set expectations for the next 30-60-90 days.
- The importance of ongoing communication across all client-facing departments, not just technical support.
- Use customer experience as a competitive advantage such as testimonials, case studies, and social media.
“Customer service goes beyond just prompt technical support,” said Erica Martinez-Rose. “Everyone in the company is expected to provide outstanding client interactions, from the accounting team to technical support interns and administrative support.”
To learn more about ChannelPro’s online summit, click here.
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About Tech Rage IT: Tech Rage IT is a woman-owned technology firm providing managed IT services, VoIP phone services, IT consulting and more to the frustrated, defeated and disappointed businesses craving more from their technology investment.
Tech Rage IT’s registered tagline “We Prevent Tech Rage” speaks to their laser focus of being a recognized leader in reducing the raging-headaches that employers and their employees face every single day due to technology problems, such as inconsistent or high IT support costs, unreliable or outdated technology, faulty or slow devices, and ransomware or lost files. Tech Rage IT, headquartered in Winter Springs, has been serving the area since 2015. Find more information about how Tech Rage IT is preventing Tech Rage at www.TechRageIT.com.
About the UCF Business Incubation Program: The University of Central Florida Business Incubation Program is a community resource that provides early-stage companies with the tools, training and infrastructure to become financially stable, high growth/impact enterprises. Since 1999, this award-winning program has provided vital business development resources resulting in over 300 local startup companies reaching their potential faster and graduating into the community where they continue to grow and positively impact the local economy.
With seven facilities throughout the region, the UCF Business Incubation Program is an economic development partnership between the University of Central Florida, the Corridor, Orange, Osceola, Seminole and Volusia Counties, and the cities of Kissimmee, Orlando and Winter Springs. For the 2017/2018 fiscal years, the activities of these participating firms have helped to sustain more than 6,725 local jobs and have had a cumulative impact of over $725 million on regional GDP and over $1.3 billion on regional sales. During the same period, the program has returned more than $12.00 in state and local taxes for every $1.00 invested in the program. In addition, for every $1.00 of public investment the firms also produced $118 of additional regional GDP and $226 of regional sales. For more information, visit www.incubator.ucf.edu.