IT Support Technician – Level 1 - Full Time
We put all our energy into doing things faster –and better– the first time. We accept and delegate responsibility. We are one team.
We are committed to outstanding results. We create fanatical clients who rave about our people and service. We speak human, not geek.
We celebrate our successes and acknowledge our mistakes. We operate with transparency and maintain open and frequent communication.
We value our people and build a positive team. We foster professional development and growth. We recognize customer-focused behavior.
We build trust by making the best decisions. We are personally accountable for delivering on our commitments. We do the right thing when no one is watching.
We actively listen with respect. We are open to change, new ideas and willing to learn from others. We offer support.
Get It Done
The IT Support Technician – Level 1 provides technical assistance to Tech Rage IT clients and computer users at a basic network level. The IT Support Technician Level 1 also answers questions or resolves computer problems for clients in person, over the phone or electronically. This position will provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
The IT Support Technician Level 2 provides technical assistance to Tech Rage IT clients and computer users at a more advanced level. The IT Support Technician Level 2 also answers questions or resolves more complex computer problems for clients in person, over the phone or electronically, while assisting other Engineers with resolution for clients when needed. This position provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
The IT Support Desk Team Lead’s primary responsibility is providing technical assistance to the team and ensuring service and support is provided to clients at agreed levels. They will also manage the activities and responsibilities of the service delivery team. The IT Support Desk Team Lead is strong in all the most common and popular networking technologies as well as some of the more mature ones. In addition to strong technical aptitudes, backed by at least 4 years of hard ore in the trenches experience, the IT Support Desk Team Lead also requires a high level of independence and strong client service and skills.
The Client Support Coordinator is responsible for receiving and prioritizing support request (tickets) from clients and scheduling the appropriate support technician. The ideal candidate needs to be organized, able to work in a fast environment and self-motivated with little need for supervision. The Client Support Coordinator position requires strong customer service skills. Please note this is not a technical position.
Tech Rage IT never rages, we simply prevent Tech Rage for clients! We’re a women-owned small business with a single-minded focus: to be Central Florida’s leading Managed IT provider, having fun all the while.
This means we work hard and play hard, so we’re always trying to eliminate stress and frustration for our employees just like we do for our clients. We like our work, but we love work-life balance even more!
The most interesting thing about working at Tech Rage IT is their work environment; the same excellent customer service afforded to the external clients is extended internally. I am excited for the direction and the projected growth within the company. I appreciate the openness of management and the directness in outlining the various roles and responsibilities each employee to achieve growth.
AJ, Tech Rage Coordinator
I love working for Tech Rage IT because of the amount of satisfaction I get from helping people and the amount of knowledge I have acquired. I am proud to be working for a company that cares about its employees and continually emphasizes the importance of customer service.
SH, Tech Rage Preventer
I really enjoy the weekly team trainings and learning about new technologies. I also enjoy learning how we implement those technologies in our clients’ business. Seeing the action happen behind the scenes is amazing. Working with our clients and the sound of laughter and relief after solving an issue is irreplaceable. Being surrounded by highly capable and knowledgeable team mates is a thrilling experience.
JT, Tech Rage Preventer Intern
The Tech Rage IT team possesses a sincere desire to provide high-quality IT customer service for their clients. In addition, the Tech Rage IT employees are trustworthy, conscientious and possess a high level of integrity. They feel like a part of the internal team and will seamlessly integrate with your company to ensure you receive the best IT services. I truly enjoy working with the Tech Rage IT team.
NG, HR Consultant
My internship at Tech Rage IT has been amazing. I never expected to be as valued or trusted in my position as I’ve been. The internship has benefitted me by allowing me to implement what I’ve been learning throughout my degree but in an environment where I can ask everyone on staff questions and receive the help and feedback I need to grow.
CA, Tech Rage Preventer Intern