IT Support Technician I

Compensation: $13.00 to $16.00 /hour

We Prevent Tech Rage!

That’s what we do, and we are looking for an IT Support Technician I to join our growing team of Tech Rage Preventers. We need your help to continue providing Rage-Free IT to the business community.

Sounds all the rage? Read on…

At Tech Rage IT, our Core Values reflect who we are and what we represent. And, as a team, we:

  • Put all our energy into making things happen fast and done right the first time. “That’s not my job," is not in our vocabulary.
  • Do whatever it takes to deliver outstanding results, creating wildly successful customers who rave about our people and service.
  • Hold ourselves accountable for outcomes, good and bad while operating with transparency. We are always communicating.
  • Provide an environment that fosters personal development and professional growth. We never give up seeking new ways to solve tough problems.
  • Trust each other to make the best decisions and do what we say we’ll do. We know our clients' trust is to be earned.
  • Have a lot to learn and value the talent, time and intentions of everyone we work with. We know when to ask for help or apologize.

Primary Responsibilities:

  • Provide support relating to technical issues involving Microsoft’s business applications and operating systems.
  • Offer basic technical assistance at a network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Monitor for system alerts and notifications; respond accordingly through service tickets; diagnose technical issues.
  • Ensure issues are worked on - or escalated to - the proper resource to be resolved quickly and efficiently.
  • Create, review and follow technical documentation.
  • Communicate with clients as required: update them of incident progress, notify them of impending changes, alert them to third-party outages, etc.
  • Exceed customer service perception and satisfaction.
  • Enter end-of-day time entry and submit time sheets regularly.
  • Complete all assigned training courses, reading materials or e-courses as required.
  • Punctuality for all meetings and conference calls.
  • Familiar with operating systems, business applications, printing systems, and network systems.
  • Uphold interpersonal skills: telephone etiquette, verbal and written communication, active listening and customer-care.
  • Knowledge of support tools, techniques, and technology used to provide services.
  • Accurate typing skills to ensure quick, yet precise service request details.
  • Adaptable to changes and ability to multi-task.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Act as backup Field Technician and make pre-scheduled and as-needed visits to customer sites.

Education and Experience:

  • College degree or related experience.
  • Eager to learn.
  • Takes direction from Engineers/Technicians.

Employment Requirements:

  • Wear provided uniforms during shift.
  • Valid driver’s license and reliable transportation.
  • Minimum vehicle liability limits of 100/300.
  • Subject to a criminal, employment, credit and motor vehicle background checks.
  • Ability to work overtime including nights and weekends as needed.
  • Self-motivated with the ability to work in a fast-moving environment.

Why You Should Join Us:

  • PTO and Paid holidays
  • Floating birthday holiday
  • Retirement plan with employer match
  • Quarterly 3-day weekend
  • Employer sponsored supplemental medical and dental insurance
  • Mileage Reimbursement for job-related travel
  • Work in a positive, growing environment that promotes mentoring and career growth