Benefits of a VoIP Auto Attendant

Unlike a live operator, which may step away from their desk or be on another call, a Voice Over IP (VoIP) auto attendant is a virtual receptionist that never misses a call. With the ability to customize your virtual answering service to route calls to the correct department, extension, or voicemail (even outside of office hours) you’ll never miss a customer service call or sales opportunity.

How MSPs are supporting clients during the COVID-19 pandemic

The COVID-19 pandemic and the sweeping shutdowns to contain the spread of the virus brought about significant impacts on businesses. Many small companies realized they lacked the resources to rapidly adopt a remote work setup and tapped their IT partners to help address their technology demands. Here’s how managed IT services providers (MSPs) are rising […]

Watch out for this Android malware

Security researchers have discovered a new Android malware called DEFENSOR ID that snuck its way into the Google Play Store. Forensic analysis shows that the malware takes advantage of an Android device’s Accessibility Services to infiltrate the system and cause damage without being detected. To help you avoid this dangerous strain of malware, we’ve compiled […]

Microsoft 365 update channels: What you need to know

Many businesses using Microsoft 365 prefer to have the latest versions of the productivity suite’s applications. Some businesses prefer to get updates as soon as they become available, while others prefer to update their systems on a predictable schedule. Fortunately, Microsoft’s update channels enable businesses to customize when they receive apps’ new features. New update […]

Why you need the cloud in the middle of COVID-19

With the COVID-19 lockdowns forcing most economic sectors to slow down, cloud technology can help your business survive and remain competitive. More specifically, you can cut costs and increase operational efficiency using the cloud. Ensuring continuity and efficiency with the cloud The need to stay at home and practice social distancing have changed the way […]

Why your SMB needs a business continuity plan (BCP)

Multiple things can disrupt the operations of small- to medium-sized businesses (SMBs), such as natural disasters or cyberattacks. This can lead to lost revenue, or in some extreme cases, business closure. But having a concrete business continuity plan (BCP) in place will help your business recover quickly after a disaster. What is a BCP? A […]

How to protect your business printers from hackers

Organizations spend resources on keeping their technology and devices secure, but they often overlook one crucial piece of hardware: printers. Printers, just like computers and Wi-Fi networks, can be an entry point for hackers and a gateway to your business’s sensitive information. Here’s what you need to know about keeping your printers secure. What makes […]