How do I contact support?

Client Services Portal (Retiring)

Login:

  1. Navigate to https://techrageit.myportallogin.com/
    img-01-support-r1
  2. Sign in with your own Microsoft credentials.
    img-02-support-r1

Create a Ticket:

  1. Choose from either Submit a Ticket or Look up a Ticket.
    img-01-Navigate
  2. For new tickets, select the type of issue, and follow the steps to complete the form.
    img-02-Sign-in
  3. To include a screenshot to your ticket, click Attach in the message box
    img-03-To-include-a-screenshot
  4. Once the form is completed, click Send.

Look Up a Ticket:

  1. Select either the Open or Closed tab, then click the magnifying glass icon.
    img-04-Select-either
  2. Enter a search term or the ticket number, then press the [Enter] key.
    img-05-Enter-a-search
  3. Click the ticket to open.
    img-08-support2

Prefer to watch a video? Check out this short tutorial.


Support Portal (Coming Soon)

  1. Navigate to https://support.techrageit.com/login
  2. Sign in with your own Microsoft credentials.
  3. Choose from one of the following Support options:
    • Report a Problem
    • Request Setup or Changes
    • Ticket Status

    Report a Problem:

    1. Click on Report a Problem when you need help with something already installed or previously working.
    2. Select the type of problem from the options. Fill out the form to submit a Support Ticket.
    3. Once the form is completed, click Submit. A popup with your Support Ticket number will appear on the bottom right corner of the screen.

    Request Setup or Changes:

    1. Click on Request Setup or Changes when you need to make changes to something already installed or create a new setup (e.g., a new employee email account).
    2. Select the type of setup or change from the options. Fill out the form to submit a Support Ticket.
    3. Once the form is completed, click Submit. A popup with your Support Ticket number will appear on the bottom right corner of the screen.

    Ticket Status:

    1. Select either the Open, Closed or Waiting Status, to learn the status of your Support Ticket.
    2. To enter additional comments or attach a file, click the respective Support Ticket. Click Send to submit the information.
    3. To review the Support Ticket history, click Details.
    4. If the issue or request is no longer needed, select the appropriate option from the dropdown.


Phone

Call 407-278-5664, Option 1 to reach the Rage Free Help Desk during business hours 8AM to 6PM Eastern time, Monday-Friday.

  • Technical support staff will not be available to provide immediate assistance, but they will create a Rage Ticket on your behalf.
  • If technical support staff is not available to answer the call, a voicemail will automatically create a Rage Ticket.
  • A Rage Ticket is considered an emergency and will be escalated when a user (or group of users) is unable to work and there is no workaround.

For urgent matters after normal business hours (6pm to 8am EST, Monday – Friday, weekends and holidays), please call 407-278-5664, Option 3.

  • A voicemail will automatically create a Rage Ticket.