IT Support Technician Level 1

Compensation: $15.00 to $18.00 /hour


We Prevent Tech Rage!

That’s what we do, and we are looking for an enthusiastic IT Support Technician Level 1 to join our growing team of Tech Rage Preventers. We need your help to continue providing Rage-Free IT to the business community.

Sounds all the rage? Read on…

At Tech Rage IT, our Core Values reflect who we are and what we represent. And, as a team, we:

  • Get it done.
  • Create raving fans.
  • Own it & are always communicating.
  • Develop our people & processes.
  • Trust ourselves & each other.
  • Have humility & ask for help.

Why You Should Join Us:

  • Named a Top Central Florida Technology Company.
  • Recognized as a Seminole Business Awards Nominee.
  • Paid Time Off and holidays.
  • Paid Time Off for your birthday.
  • 3-day weekend every quarter.
  • Retirement program with % match of salary.
  • Employer-sponsored vision and dental insurance.
  • Mileage Reimbursement.
  • Work in a positive, growing environment that promotes mentoring and career growth.

QUALIFICATIONS:

  • Experience required with Windows desktop operating systems.
  • Understanding of TCP/IP and troubleshooting Internet connectivity.
  • Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network.
  • Working knowledge of wireless technologies.

PRIMARY RESPONSIBILITIES:

  • Provide Level 1 IT Support.
  • Provide support relating to technical issues involving Microsoft’s business applications and operating systems.
  • Provide advice and guidance as a Tech Rage IT subject matter expert.
  • Monitor for system alerts and notifications; respond accordingly through service tickets; diagnose technical issues.
  • Check weekly reports including daily backup logs, and anti-virus reports.
  • Apply fundamental troubleshooting skills to issues before escalating to the appropriate group.
  • Create, review and follow technical documentation.
  • Communicate with clients as required: update them of incident progress, notify them of impending changes, alert them to third-party outages, etc.
  • Exceed customer service perception and satisfaction.
  • Enter end-of-day time entry and submit time sheets regularly and accurately.
  • Complete all assigned training courses, reading materials or e-courses as required.
  • Familiar with operating systems, business applications, printing systems, and network systems.
  • Ensure new support tickets are triaged per internal SLA.
  • Uphold interpersonal skills: telephone etiquette, verbal and written communication, active listening and customer-care.
  • Knowledge of support tools, techniques, and technology used to provide services.
  • Adaptable to changes and ability to multi-task.
  • Self-motivated with the ability to work in a fast-moving environment.

EDUCATION AND EXPERIENCE:

  • High School diploma or equivalent.
  • 0-2 years related experience.
  • Takes direction from Senior Engineers.
  • Eager to learn.

ADVANCED QUALIFICATIONS/EXPERIENCE:

  • 2-4 year degree in IT related field.
  • Experience with ANY PSA/RMM Systems.
  • Managed Services Provider (MSP) work history.
  • Small and mid-sized business work history.

EMPLOYMENT REQUIREMENTS:

  • Valid driver’s license and insurance with reliable transportation.
  • This position may require up to 10% local travel.
  • Applicant selected will be subject to criminal, employment, credit, and motor vehicle background checks.
  • Participation in on-call rotation.
  • Wear company provided uniform during shift.
  • Submit YOUR RESUME!