Level 2 Sales Development Representative

General Summary:

The Level 2 Sales Development Representative will be crucial in expanding our business by prospecting for new leads, qualifying leads from marketing campaigns, setting up appointments, and growing the pipeline for the Sales Team. Through a multi-channel, outbound approach, you'll work strategically to reach decision-makers, articulate our value proposition, and assess buying interest with targeted, prime prospects

Position Responsibilities:

• Become an expert in Tech Rage IT solutions within your first two weeks, preparing to confidently initiate outbound calls.
• Utilize phone calls to identify and engage potential clients.
• Use provided scripts to guide conversations, ensuring consistency and professionalism in every interaction.
• Expect to make 100+ dials per day. Consistency is key to your success in this role.
• Schedule at least 1-2 high-quality appointments per week which sit with decision makers.
• Regularly scrub our database to remove incorrect, redundant, or outdated information.
• Be responsible for hitting established metrics, with clear expectations on performance.
• Efficiently assess inbound leads to determine their potential, ensuring only the most promising leads are passed on to the next stage.
• Maintain accurate documentation of all sales activities in our CRM, including calls, follow-ups, and lead qualification.
• Handle high-level objections and accurately qualify leads to ensure successful outcomes.
• Maintain up-to-date knowledge of our IT solutions and industry trends.
• Participate in required sales training and coaching to continually refine your skills.
• Follow all policies and requirements outlined in Job Description, Employment Handbook, Playbooks, Employee Agreements, Company Policies, etc.
• Other duties as assigned; nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Knowledge, Skills, and Abilities:

• Must have a minimum of 1 year of cold calling experience, preferably in a B2B environment
• Ability to make outbound phone calls.
• Proficient use of computers, including working on multiple applications and web browsers simultaneously.
• Excellent written and verbal communication skills.
• Self-motivated and self-starter individual with a desire to succeed.
• Ability to work independently and as part of a team.
• Outstanding problem-solving and time-management skills.

Preferred But Not Required:

• Market knowledge of the Central Florida area
• Bachelor's Degree, preferably in Business Administration or a related field
• Knowledge or experience in selling Information Technology solutions

Employment Requirements:

• Being on time every day and good attendance
• 1+ years' customer service, guest relations, hospitality, food and/or beverage, or sales-related experience combined
• Subject to a criminal background check
• Ability to schedule reference calls with previous managers prior to an offer
• Monday-Friday during 8:00am - 5:00pm
• Ability to work out of our Winter Springs office
• Successfully pass pre-employment verification checks

Pay: Hourly Base + performance-based bonuses and promotional incentives. Actual earnings may vary based on performance.

Promotion:

• Career development/growth opportunities based on performance.

JOB DEMANDS:

• Must be able to remain in a stationary position sitting the majority of the time. 100%
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures in reports; viewing a computer terminal; extensive reading.
• Talking. Expressing or exchanging ideas by means of the spoken word. The person in this position frequently communicates to other workers orally and in writing.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers in order to operate a computer or other office equipment.