Support Center

How Do I Contact Support?

Phone

Call 407-278-3000 to reach the Support Desk.

  • The support phone line is available for your convenience with time sensitive incidents, you are encouraged to use other methods of support listed below for non time sensitive or critical incidents.
  • For after-hours emergency support (5pm to 8am EST, Monday - Friday, weekends and holidays) please call 407-278-3000. Note: If these calls are deemed to not be an emergency, charges may apply.
Support Portal

1. Navigate to https://support.techrageit.com/login

2. Sign in with your own Microsoft credentials.

3. Choose from one of the following Support options:

  • Report a Problem
  • Request Setup or Changes
  • Ticket Status

Report A Problem

1. Click on Report a Problem when you need help with something already installed or previously working.

2. Select the type of problem from the options. Fill out the form to submit a Support Ticket.

3. Once the form is completed, click Submit. A popup with your Support Ticket number will appear on the bottom right corner of the screen.

Request Setup or Changes:

1. Click on Request Setup or Changes when you need to make changes to something already installed or create a new setup (e.g., a new employee email account).

2. Select the type of setup or change from the options. Fill out the form to submit a Support Ticket.

3. Once the form is completed, click Submit. A popup with your Support Ticket number will appear on the bottom right corner of the screen.


Ticket Status:

1. Select either the Open, Closed or Waiting Status, to learn the status of your Support Ticket.

2. To enter additional comments or attach a file, click the respective Support Ticket. Click Send to submit the information.

3. To review the Support Ticket history, click Details.

4. If the issue or request is no longer needed, select the appropriate option from the dropdown.

Email

Use company email on any device to submit a new Rage Ticket to: [email protected]

  • Include a detailed description of the issue and if possible, a screenshot of the error message or incident.
  • Rage Ticket numbers will be assigned to continue the conversation and provide more information.

Attaching relevant screenshots to any support requests allows Tech Rage IT support to solve your problem faster.