March 17, 2025
Imagine you and your team arrive at work, ready to take on the day's challenges, only to find the Internet is down, emails are unresponsive, and productivity comes to a standstill. What would you do? For many businesses, when the Internet goes down, operations come to a screeching halt, leading to significant losses in productivity and revenue. Consider the MGM data breach from the summer: electronic room keys failed, casinos were forced to shut down, and online restaurant bookings became impossible. The downtime resulted in millions of dollars lost for MGM.
However, downtime is just one aspect of how inadequate IT support can hinder your business. Add in persistent issues like forgotten passwords, malware infections, and difficulties accessing shared files, and the inefficiencies can quickly become overwhelming.
Business owners often find themselves paying hefty fees for IT support that struggles to handle even the most basic problems. These so-called "IT experts," who claim to offer top-notch service at rock-bottom prices, frequently spend more time idly waiting than actively addressing issues, relying on you to report problems.
You don't have to put up with tech frustrations and reactive IT support that only responds after problems arise. It's time to demand better and prevent tech issues before they escalate.
To assist you, we've put together a checklist of essential standards that anyone managing your network should meet. Evaluate how your current provider measures up:
- Do they answer their phone live and respond to emergencies within a set timeframe?
In a crisis, being on hold or leaving voicemails is not an option.
- Are they accessible and responsive for non-emergencies, providing replies within an hour?
Routine tech issues shouldn't leave your team in uncertainty.
- Do they proactively monitor, patch, and update your network's critical security settings?
If you're unsure about the frequency of these updates, you might be at risk.
- Do they provide evidence that all your data, including laptops and devices, is being backed up?
A reliable IT provider ensures that nothing is overlooked.
- Do they meet with you at least quarterly to discuss projects, performance, and improvements?
Effective IT support not only resolves issues but also aids in future planning.
- Are their invoices transparent and clearly outline what you are being charged for?
Unexpected charges are never welcome, especially regarding billing.
- Do they communicate in plain language rather than technical jargon and take the time to address your questions?
You shouldn't need to decipher your IT provider's language.
- Do they proactively address cybersecurity, suggest solutions, and provide employee training?
Cybersecurity is essential, and employee education is a key defense mechanism.
- Have they supplied you with comprehensive network documentation, including administrative passwords?
If they are withholding critical information, it's a significant concern.
- Do their technicians arrive punctually, present themselves professionally, and leave you feeling assured after each interaction?
Professionalism is crucial; if you feel uneasy every time you call, it may be time to consider a change.
Bonus Points: Is Your IT Provider Exceeding Expectations?
- Do they perform regular disaster recovery drills to verify that your backups function properly?
A backup is ineffective if it fails when you need it the most.
- Are they assisting you in planning for scalable growth with technology that adapts to your business?
The right IT partner ensures that your systems evolve alongside your company.
- Do they provide advanced cybersecurity tools, such as endpoint detection and AI-driven monitoring?
As cyber threats continue to change, your defenses should too.
- Do they monitor and optimize your network's performance to avert bottlenecks and downtime?
In today's competitive environment, efficiency is crucial.
Time To Raise The Bar
If your current IT provider doesn't meet all these criteria, you may be paying for inadequate service, which could jeopardize your business. From security risks to diminished productivity, poor IT support is more than just an inconvenience; it poses a liability.
Don't settle for anything less than a partner who prioritizes your business's success.
Schedule a free Discovery Call today to see how we can eliminate your tech headaches and ensure your
business runs smoothly. Click
here to schedule now or call us at 407-278-5664 to get started.
Let's make tech problems a thing of
the past.
